Privacy Policy

Summary of Updates: The Privacy Policy, effective January 8, 2026, updates data use transparency, especially concerning loyalty benefits and online tracking. A new section details Financial Incentives and Loyalty Program, stating that Insider participation is a financial incentive tied to personal data. Deleting essential data will end membership, benefits, and future promotions. More details are provided on cookie categories, tracking technologies, and third-party partners collecting activity data on and across websites.

Ocean State Job Lot values your business and cares about your privacy.

This privacy policy ("Privacy Policy") describes how Ocean State Job Lot and its affiliates (collectively referred to herein as "OSJL", "Company", "we", "our" or "us") collect, use, and share information about you and applies to your use of any online service location that posts a link to this Privacy Policy (collectively, the "Site"). It also applies to your use of all databases, features, plug-ins, applications, content, downloads and/or other services that (i) we own or control and make available through a Site, and/or (ii) that post or link to this Privacy Policy (collectively, with the Site, the "Service"), regardless of how you access or use it, whether via computer, mobile device, or otherwise. It does not apply to our data collection activities offline or otherwise outside of our Service (unless otherwise stated below or at the time of collection).

The Policy discusses information that can be used to directly or indirectly identify an individual ("Personal Data" or "Customer Information"). This information is collected through the use of the Site or participation in our Insider's Program. This information may identify you personally and can include, but is not necessarily limited to your name, physical address, email address, IP address, phone number, payment information, social media information, and Site browsing activity. Additionally, OSJL may collect information that is more general and not specifically about you, otherwise known as "Non-Personal Customer Information." For example, we may collect and use aggregate sales information or browsing data to determine purchasing trends. Because this Non-Personal Customer Information cannot be linked to or identify any individual customer it is not governed by this policy.

Regarding Privacy.

OSJL takes the privacy of its customers very seriously. As such OSJL believes in protecting the confidentiality of our customers in accordance with their wishes and the applicable state and federal laws associated with collecting Personal Data. Use of the Site and our Insider’s Program are our primary means of collecting the information necessary to improve the benefits and services OSJL provides you so that they are more unique and customized to you. While we may use this information for any purpose, we are particularly interested in using it to connect with you through online advertisements and suggestions, email, and mail notifications about products, services, and other opportunities that may be related to your preferences or previous buying experiences with OSJL.

By visiting this Site, you consent to the collection and use of your Personal Data as described herein. If you do not agree with the terms set out herein, please choose to opt out of collection as noted below or do not visit this Site. If required by applicable law, we will seek your explicit consent to process Personal Data collected on this Site or volunteered by you. Any consent given will be presumed to be entirely voluntary. However, if you do not grant the requested consent to the processing of your Personal Data, the use of this Site may not be possible.

How is Customer Information identified and collected?

To help better understand and serve the needs of our customers, we collect Customer Information from various sources, including the following:

• Information you provide us when signing up for our loyalty program such as your name, email address, phone (or mobile) number, birth month, and mailing address.
• Information we receive when you use your Insider card (e.g., your individual shopping trends).
• Information you give us on application forms or when you visit the Site or our stores, such as your name, address, email address and telephone (or mobile) number.
• Information you provide to us over the telephone or through the mail.
• Information we collect through your browser when you visit the Site. See more information on this type of data collection under "How We Use Cookies and Other Tracking Technologies" and "Session Replay for Website Error Resolution" below.
• Information you provide such as media information (e.g., advertising engagement in social, digital, and broadcast media channels) as well as images (e.g., when you upload photos or videos to a product review).
• Information we receive from you when you participate in in-store or online promotions, rewards programs or sweepstakes.
• Mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information, content of your messages sent to OSJL, order details, and other information you provide to us in connection with your order).
• Information provided to us by other companies.
• Information provided to us by candidates for employment submitted through our Careers webpage. Please note that our Careers website may use artificial intelligence to review submissions to our Careers webpage for purposes of talent analytics. Our Careers webpage may also use a chatbot assistant to assist you with scheduling a call with a recruiter, inquiring about your skill set and/or providing job recommendations based on your background and experience.
• Information you provide us when purchasing items online such as your name, email address, phone (or mobile) number, mailing address, and financial information.

If you choose not to provide information, OSJL may not be able to provide you with requested products, services or information.

OSJL may collect and process any Personal Data that you volunteer to us in the Site's forms offered on the Site, such as when you register for events or sign up for information and newsletters. If you provide OSJL with your social media details, OSJL may retrieve publicly available information about you from social media, such as Facebook, Instagram, X, YouTube, LinkedIn and/or Pinterest.

We may also use KIBO to collect and store user account data and to transmit and sync such data with data collected at the point of sale in our stores. We may use such data to process your online purchases, provide you with promotions and/or personalization features of your account (e.g., order history, preferred store, wish list, payment methods, promotional balance, etc.).

We may also collect information from you through BazaarVoice such as your name, email address, product ratings and written reviews.

OSJL gathers data about visits to the Site, including numbers of visitors and visits, geo-location/IP address data, length of time spent on the Site, pages clicked on, and originating websites. OSJL uses the collected data to communicate with you, to customize content for you, to help us identify potential customers to whom we may show ads on other websites, and to improve the Site by analyzing how you navigate the Site as well as resolve Site errors.

See more information on this type of data collection under "How We Use Cookies and Other Tracking Technologies" as well as "Session Replay for Website Error Resolution" below. By providing a telephone number to OSJL, you agree that a representative of OSJL can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent to receive calls or texts is not required to purchase our products or services.

OSJL uses cameras in and around our stores for operational purposes such as measuring traffic patterns and tracking in-stock levels. Cameras may also be used for fraud detection, theft prevention and security.

How is Customer Information used?

In order to improve how we provide you with products and services that we believe may meet your needs and interests, OSJL may provide Customer Information to providers or contractors that perform services for us, such as:

• Completing and delivering product orders and similar requests;
• Sending direct mail, emails, telephone calls, SMS or other text-based messaging to you with information about our products, services, and promotions;
• Responding to your inquiries and fulfill requests, including tracking online orders;
• Conducting research, surveys, special events, sweepstakes and contests;
• Providing customer service and alerts, such as recalls;
• Assisting with volunteer opportunities and donation requests;
• Monitoring and analyzing Service activity;
• Serving ads;
• Maintaining databases;
• Monitoring Site performance and resolving Site errors;
• Improving and tailoring our products, services, and advertising;
• Maintaining the security and integrity of our service and Company;
• Comply with legal and regulatory requirements including assisting law enforcement and responding to regulatory inquiries;
• Preventing fraud and identity verification for online transactions.

We do not authorize these service providers to use Personal Data, we may provide them for any purpose other than to provide this assistance, although we may permit them to use aggregate or de-identified data for other purposes. Please note that, as described above, parts of the Service may be hosted and/or operated by third party service providers that may collect information from you themselves, including by using tracking technologies. You must contact them directly if you wish to assert any rights with regards to this data or review their own privacy policy (notably, Ekata transfers and stores personal data outside the United States in order to provide global identity verification services). See more information on this type of data collection under "How We Use Cookies and Other Tracking Technologies" as well as "Session Replay for Website Error Resolution" below.

We may share information with our subsidiaries and affiliates for internal business purposes. We may also disclose or transfer all information collected in the event of a proposed or actual sale (including as part of insolvency or bankruptcy proceedings), financing, merger, or any other change in control or ownership of OSJL or its assets or divisions.

We may transfer and disclose information: (i) in the event we are required to respond to a subpoena or other legal process or if in our good faith opinion such disclosure is required or permitted by law; (ii) at the request of governmental authorities conducting an investigation; (iii) to protect or defend OSJL or enforce other policies applicable to our business and the services we provide; or (iv) to protect the personal safety or rights of an individual. To the maximum extent permitted by applicable law, we may also use IP addresses, mobile device identifiers or any other information we collect to identify users, and may do so in cooperation with copyright owners, internet service providers, wireless service providers or law enforcement agencies at our discretion. Such disclosures may be carried out without notice to you.

California residents should see Your California Privacy Rights below for additional information on your rights related to sharing with third parties.

Are there choices for Phone (Mobile) Interaction?

Telephone

If you do not wish to receive promotional telephone calls, contact Customer Service toll free at (833) 209-7100 to opt-out.

Text Messages (SMS)

As an OSJL customer, you may opt in to receive recurring promotional or purchase and order messages that may be sent using automated dialing technology from OSJL to the provided mobile number. By opting in, you agree to receive recurring text messages and the frequency depends on the number of promotions or transactions. You understand that you do not need to opt in to receive messages to make a purchase.

OSJL may send text messages you consented to receive. You can cancel text messages at any time by texting "STOP" to 64786 to unsubscribe from SMS (text) promotional messaging or purchasing alerts. After you send "STOP", we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code or number, as applicable, but you may receive text messages if you are subscribed to other text lists. If at any time you have questions about the text messages, text "HELP" to 64786. After you send "HELP" we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply.

If you have any questions, contact Customer Service toll free at (833) 209-7100 or via email at [email protected].

OSJL is not liable for any delays in the receipt of any messages sent to your mobile phone device as delivery is subject to effective transmission from your network operator.

How We Use Cookies and Other Tracking Technologies

Like most websites, we use cookies and other tracking technologies on the Site.

• Cookies are small data files stored on your browser or device. They may be served by the entity that operates the website you are visiting ("first-party cookies") or by other companies ("third-party cookies"). For example, we use a first-party cookie to help personalize your experience and remember your settings during your visit. We also partner with numerous third-party providers who set cookies when you visit the Site.
• Pixels (or web beacons) are small images or snippets of HTML code on a web page or in an email that collect information about your browser or device. They are often used for tracking user behavior, such as measuring the effectiveness of advertising campaigns. For example, we deploy the Facebook Pixel, which may enable Facebook to match your activity on the Site with your Facebook user account.
• Local storage allows data to be stored locally on your browser or device and includes HTML5 local storage and browser cache.

We use these technologies for several purposes, which fall into the categories below:

The Site works with third-party products or services, including some of the above referenced providers ("Service Providers"), to offer and present the Site to you. These providers may collect information about your activity on the site, including your IP address, device identifiers, and browsing behaviour. The following is a representative list of the providers we partner with, but note the list is subject to change:

• Advertising Partners: Bazaarvoice, Inc., Beachfront Media LLC, BlueConic, Comcast/FreeWheel Media, Epsilon, Equativ, Eyeota Pte Ltd, Flipp Corporate, Google Advertising Products, Index Exchange Inc., InMobi Pte Ltd, Instagram, Kargo Global Inc., LiveRamp, Magnite, Inc., Media.net, Meta (Facebook), Microsoft Advertising, Pinterest, PubMatic, Inc., PulsePoint, Inc., RhythmOne/Unruly Group Ltd, Smaato, Inc., Triple Lift, Inc., Xandr, Inc., and Yahoo Inc..
• Analytics Partners: Amazon Advertising, Google Inc., LoopMe Limited, Lotame Solutions, Inc, Noibu, Open Web Technologies Ltd, OpenX, and Sharethrough, Inc.
• Functional Partners: Font Awesome, Kibo Commerce, TrustArc, and Yotta Inc.

You have choices regarding the use of cookies and tracking technologies. You can manage your preferences through the browser settings to block or restrict cookies. You can also use industry tools to opt out of interest-based advertising.

For more information about Internet-based ads, or to opt-out of having your web browsing information used for behavioral advertising purposes by participating companies, please visit http://optout.networkadvertising.org/ and http://www.aboutads.info/choices.

You can also opt out of targeted advertising from specific third-parties by visiting their settings pages, such as:

• FACEBOOK: https://www.facebook.com/settings/?tab=ads
• GOOGLE: https://www.google.com/settings/ads/anonymous

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Most internet browsers accept cookies by default, but you can change your browser preferences to block or restrict cookies if you do not want your web browsing activity tracked. Please note that some cookies are necessary for our website to run and, as such, cannot be declined. However, such cookies do not collect any personally identifiable information. If you choose, you may use the Digital Advertising Alliance WebChoices Tool to globally opt out of third-party tracking via website cookies. There are also a variety of other tools publicly available to manage cookies and similar technologies that collect information related to your use of our website. To learn more about cookies and modifying your browser settings related to these cookies you can review guidance from the Federal Trade Commission [https://optout.aboutads.info].

We are not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if you remove your cookies or upgrade your browser after having opted out, you will need to opt out again. Your opt out is specific to the browser you are using and the device you use to access the Site. Therefore, if you use multiple browsers or devices you will need to opt out on each browser or device. You can access the information on the Site without enabling cookies in your browser, but disabling cookies may result in a diminished ability to take full advantage of the Site’s services and features.

Session Replay for Website Error Resolution

Noibu is a subscription-based software-as-a-service tool made available by Noibu Technologies Inc. as a tool to track behavior of a company’s customers and visitors on its website. It is a web-based analytical software allowing website managers to replay website visitors’ actions. OSJL uses Noibu’s monitoring platform to solve OSJL webpage errors. Noibu’s tool masks sensitive or personally identifying information such that only minimal user data is collected by Noibu. Information collected is purged by Noibu every ninety (90) days. Please see Noibu’s end user Collection and Storage information as well as Noibu’s Personal Identifiable Information ("PII") Blocking Strategy explaining end user session replay as well as its purpose.

Non-OSJL Third Party Websites

Please be aware that while visiting the Site, you may follow links to other websites that are not under our control. OSJL is not responsible for the content or privacy policies of these other websites whatsoever as we have no control over them.

How can I prevent my Customer Information from being disclosed?

You have the right at any time to direct us not to disclose Customer Information about you, to change your preferences, or to change Customer Information that you have provided to us by contacting us at: [email protected], or by calling us toll free at (833) 209-7100. You may also submit a written request to us at Ocean State Job Lot, Attn: Customer Service, 375 Commerce Park Road, North Kingstown, RI 02852. You may be able to change certain preferences and/or Customer Information through your online account or at a point of sale in-store.

How long is Customer Information stored?

OSJL will maintain your Customer Information as long as it is providing services to you or up to and until you inform and/or direct us that you no longer wish to have your Customer Information maintained, provided that there are no legal retention requirements. When Customer Information is no longer being utilized and/or maintained for a business purpose, OSJL will destroy the information using secure methods.

What measures have been designed to safeguard Customer Information?

Protecting Customer Information is important to OSJL. To secure your information, we have put in place commercially suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect on the Site. Nonetheless, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically on the Site, and transmission of such data is therefore entirely at your own risk.

Notice of Financial Incentives & Loyalty Program

We provide a financial incentive through our Insider program. The financial incentive offered is related to your personal data. We consider the value of the benefits you receive to be reasonably related to the value of the personal data you provide.

Consult the individual financial incentives disclosures in the Insider Membership Agreement Terms in order to make an informed decision about whether and how to participate. Participation is entirely voluntary and you can withdraw consent at any time by contacting Customer Service. If you opt out or request the deletion of essential personal data, your membership will be terminated, and you will lose all accumulated benefits and access to future promotions, exclusive deals, birthday gifts, and access to personalized offers. Contact Customer Service with questions or comments about this Notice or about how OSJL handles your personal information.

Users Only of the Age of Majority

The Site is designed and intended for those who have reached the age of majority (18 years of age). By using the Site, you affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from a user’s misrepresentation of age.

No one under age 13 may submit or post any information on the Site. Under no circumstances may anyone under age 13 use the Site. Parents or legal guardians of children under 13 cannot agree to these terms on their behalf.

We do not knowingly collect Personal Data from children under the age of thirteen (13). If you have reason to believe that an individual under the age of 13 has provided Personal Data to us, please contact us, and we will delete that Personal Data from our databases.

Will the privacy policy change?

OSJL reserves the right to modify this policy from time to time. In doing so, we will adjust the "Last Modified" date to reflect when these changes occurred. The policy posted to the Site is the current policy.

If we materially alter our Privacy Policy, we will let you know of such changes by posting a notice on the Site and/or contacting you at the e-mail address provided to us. Your continued use of the Site will be considered your agreement that your information may be used per the new policy. If you do not agree with the changes, then you should stop using the Site, and you should let us know that you do not want your information used per the changes.

We encourage our customers to review this policy on a frequent basis.

Customer's Acceptance of OSJL's Privacy Terms

By signing up for the Insider’s Program, using the Insider’s Card, interacting with us through the OSJL Site, and/or not advising OSJL of your wish to opt out of Personal Data collection, you are consenting to the collection and use of your information by OSJL in accordance with this policy.

Contact Us

If you have any questions regarding this policy or wish to change your personal Customer Information preferences, please email us at [email protected], call us toll free at (833) 209-7100, or write to us at Ocean State Job Lot, Attn: Customer Service, 375 Commerce Park Rd North Kingstown, RI 02852.

Consumer Privacy Rights

If you are a resident of certain states, you may have the following rights under applicable consumer privacy rights laws, including, but not limited to, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively the "CCPA") and other similar state laws currently in effect or as promulgated in the future. Such rights may include the right:

• to know what categories of Personal Data we have collected and used, including how the Personal Data was collected;
• to know what categories of Personal Data are being sold or disclosed, and if it is being sold or disclosed to third parties, as well as a list of categories of information that are sold or, if applicable to know that your Personal Data has not been sold;
• to opt out of the sale of your Personal Data;
• to access your Personal Data, including the right to download or transfer Personal Data collected during the previous 12 months;
• to correct your Personal Data;
• to the extent we collect any such information, to ask that we limit our use of your sensitive Personal Data;
• to ask that your Personal Data be deleted;
• to opt-out of the sale and/or sharing of your Personal Data; and,
• to equal service and equal price for goods or services even if you exercise your rights under applicable law(s).

Consumers residing in California are afforded certain additional rights with respect to their Personal Data under the California Consumer Privacy Act or "CCPA" (California Civil Code Section 1798.100 et seq) and the "Shine the Light" Law (California Civil Code section 1798.83).

California Consumer Privacy Act

Collection and Use of Personal Data:

In the preceding 12 months, we have collected the following categories of Personal Data: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, Internet or other electronic network activity information, geolocation data, professional or employment-related information, audio, electronic, visual, or similar information, inferences drawn about you, and other categories of Personal Data that relate to, describe or are reasonably capable of being associated with you.

For examples of the precise data points we collect and the sources from which we collect this Personal Data, please see "How is Customer Information Identified and Collected?" above. We collect Personal Data for the business and commercial purposes described in "How is Customer Information Used?" above.

Disclosure of Personal Data:

We may share your Personal Data with third parties as described in the "How is Customer Information Used?" section above. In the preceding 12 months, we have disclosed the following categories of Personal Data for business or commercial purposes: identifiers, characteristics of protected classifications under California or U.S. law, commercial information, Internet or other electronic network activity information, geolocation data, audio, electronic, visual, or similar information, professional or employment-related information, inferences drawn about you, and other categories of Personal Data that relate to, describe or are reasonably capable of being associated with you.

Sale and Sharing of Personal Data:

As applicable, you may have the right to opt out of the sale and/or sharing of your Personal Data. You may control use of your data in the Cookie Consent Center, found by clicking the link "Manage Cookie Settings" at the bottom of all site pages. You may also exercise data rights by submitting an online request here or by calling customer service at (833) 209-7100.

Exercising Your Rights:

You may make these requests by calling us at (833) 209-7100, emailing us at [email protected] or mailing a request to Ocean State Job Lot, Attn: Customer Service, 375 Commerce Park Rd North Kingstown, RI 02852. For all requests, it is helpful to put the statement "California Privacy Rights" in the body of your request, describe the nature of your request, and supply your name, street address, city, state, and zip code. In your request, you need to attest to the fact that you are a California resident and provide a current California address for our response. For more information click here. Once we receive your request, we will verify it by asking you to provide certain information, such as information regarding a recent purchase. We will honor requests received to the extent required by applicable law and within the time provided by law. If you would like to use an authorized agent registered with the Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to submit requests on your behalf.

We will not discriminate or retaliate against you if you exercise your rights under applicable law(s) related to your Personal Data that produce legal or similarly significant effects. Specifically, unless allowed by applicable law, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we do offer certain rewards and incentives to our customers if they choose to enroll in such programs. For more information on the Insider Program, click here.

For more information on your rights under applicable consumer privacy rights laws, click here.

California Shine the Light Law

California law permits residents of California to request notice of how their Personal Data is shared with third parties for direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit a written request to the contact address in "How Can I Prevent My Customer Information from Being Disclosed?" section above.

CA Civil Code § 1789.3 Disclosure

This Site is provided by Ocean State Job Lot, or its affiliates, with an address of 375 Commerce Park Road, North Kingstown, RI 02852. If you have a concern with an order or this Site, you may reach Customer Service at (833) 209-7100, or write to us at Ocean State Job Lot, Attn: Customer Service, 375 Commerce Park Rd North Kingstown, RI 02852. You may also reach out to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at (800) 952-5210, or the California Department of Consumer Affairs Consumer Information Division at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.

Accessibility Statement

We are committed to making sure that this Site is accessible to everyone. To access this Privacy Policy in an alternative form, please email us at [email protected] or call us toll free at (833) 209-7100. For more information, please see our Accessibility Statement here https://www.oceanstatejoblot.com/accessibility-statement.